Privacy Policy

Last updated: July 2026 · Booked & Visible is operated from British Columbia, Canada. Contact: hello@bookedandvisible.ca

1. What this policy covers

This policy explains what personal information Booked & Visible collects when you visit our website or purchase our products, how we use it, and the choices available to you. It applies alongside our Terms of Service.

2. Information we collect

When you purchase or contact us, we collect information such as your name, email address, and business details (business name, service area, phone number) where relevant to the product purchased. If you purchase the Landing Page Add-on, we also collect any photos, testimonials, or additional business information you choose to submit for that page. Payment information (such as your card details) is collected and processed directly by our payment platform and its payment processors — we do not receive or store your full card number.

Your personalized onboarding report is delivered through a unique confirmation link sent to your email. When you use that link to confirm your email and access your report, we log the date and time of access along with your IP address and browser/device information. This is a record tied specifically to your report's confirmation link, separate from cookie-based tracking — see Section 7.

If you use the contact form on our website to ask a question before purchasing, we collect the email address and message you submit, and use a third-party form-processing service to deliver it to us.

We maintain an internal customer and order record — your contact and business details, which product and plan you're on, and a record of your orders and any support requests — so we can answer questions about your account quickly and keep your service consistent. This record draws on the same information described above; it does not involve collecting anything new from you.

3. How we use your information

We use your information to deliver the products you purchase, prepare your personalized onboarding report using publicly available information about your business (such as your Google Business Profile, website, and reviews), send you transactional emails about your order, and respond to your support requests. We use the report-access log described in Section 2 to confirm that your report was successfully delivered to you and, where necessary, as evidence in resolving payment disputes. We only send marketing emails if you have opted in, consistent with Canada's Anti-Spam Legislation (CASL), and every marketing email includes a way to unsubscribe.

4. Who we share information with

We use a small number of third-party service providers to run our business: Payhip (our checkout and product-delivery platform), Stripe and/or PayPal (payment processing), MailerLite (email communications), Cloudflare (website hosting), Google Analytics (website usage analytics — see Section 7), Airtable (our internal customer and order record described in Section 2), and a form-processing service for our website's contact form. These providers process information on our behalf to deliver our services and have their own privacy practices governing that processing. Access to our internal customer record is restricted to the systems and individuals who need it to run the business — it is not set up for public or shared access. We do not sell your personal information to third parties for their own marketing purposes.

5. How long we keep your information

We keep your information for as long as needed to provide our products, respond to support requests, and meet our own legal, tax, and accounting record-keeping obligations. As a general rule, if you have no active membership and no order or contact with us for 3 years, we archive or delete your record from our internal customer record, whichever is appropriate to our legal and accounting obligations at that time.

6. Your rights

You can ask us to access, correct, or delete the personal information we hold about you at any time by emailing hello@bookedandvisible.ca. As a British Columbia business, we're primarily governed by BC's Personal Information Protection Act (PIPA); the federal Personal Information Protection and Electronic Documents Act (PIPEDA) also applies to the extent your information is transferred to service providers based outside Canada (see Section 9). We extend the same access, correction, and deletion rights to all customers regardless of location.

7. Cookies and analytics

We use Google Analytics to understand how visitors use our website — pages viewed, general location (city/region level), device type, and how you arrived at our site. Google Analytics uses cookies and similar technologies to do this, and information collected is processed by Google in accordance with their own privacy policy. We do not use this data to individually identify you, and it's separate from the report-access logging described in Section 2. If we begin running paid advertising (e.g. Google Ads) in the future, we will update this section to describe any additional cookies or tracking used for that purpose before it goes live.

8. Children's privacy

Our products are intended for business owners and are not directed at children. We do not knowingly collect personal information from anyone under 18.

9. International users

Booked & Visible operates from Canada. Because some of our service providers are based in the United States, your information may be processed there as well as in Canada.

10. Changes to this policy

We may update this policy from time to time. Material changes will be noted with an updated "last updated" date above.

11. Contact

Booked & Visible is a British Columbia sole proprietorship (Registration FM1114995). Our designated Privacy Officer under BC's Personal Information Protection Act can be reached at hello@bookedandvisible.ca. Questions about this policy, or requests regarding your personal information, can be sent to the same address.